Shipping policy
SECTION 6 - Delivery
Customers will receive the Products one by one as soon as they are ready to be shipped. The Products will be delivered to the address indicated by the Customer in the Order. At the time of delivery of the Products, the Client's signature will be requested.
For security reasons, LOLILU.CO will not process any order addressed to a post office box nor will it accept orders that do not allow the identification of the natural person who is considered to be the recipient of the order and the corresponding address.
Products offered for sale on the Website may only be delivered to addresses in the territories listed above. Subject to the foregoing, any Order involving delivery outside these countries will be automatically rejected upon processing of the Order.
In the event that the Customer is subject to the application of shipping costs, said costs will be expressly indicated and separated from any other cost or expense when completing the Order and before pressing the Buy Button.
In accordance with the applicable laws currently in force, the term within which LOLILU.CO must deliver the Products purchased is 30 (thirty) days from the date of formalization of the contract, with the exception of cases of force majeure.
In the event that LOLILU.CO does not deliver the Products requested within the aforementioned period, the Client will request that LOLILU.CO deliver said Products in an additional period appropriate to the circumstances, in accordance with the applicable laws currently in force.
In any case, the Customer shall have the right to immediately terminate the contract if the ordered Product is not delivered within the specified additional period.
LOLILU.CO may divide the Order into multiple shipments, depending on the availability of delivery of the Products, so that the Customer will receive them separately depending on their availability to be shipped, except if the Customer has selected on the Site Web the option to receive the entire Order together. LOLILU.CO may charge the Customer for the Products when they are shipped, as they are shipped, or as a single payment.
As soon as the purchased Product is shipped, the Customer will receive an email at the address indicated in the Order. Said email will contain a shipping tracking code and a unique link that will allow the Customer to track the delivery in real time.
LOLILU.CO Customer Service will provide the necessary assistance in relation to any possible problem related to delivery. Customers can contact the LOLILU.CO Customer Service by email at the address: mercadeo@lolilu.co
Section 7 - Product conformity and legal guarantee
At the time of delivery, the Customer must check the Products to confirm that they match the items ordered and that they do not have manufacturing defects or lack of conformity. The sale of the «LOLILU.CO» Products is subject to the guarantees provided in the applicable laws, as well as in the additional contractual guarantees that may be provided to the Client.
In the event of manufacturing defects or lack of conformity, the Customer shall have the right to demand that the conformity of the products be restored by repairing or replacing the Product, free of charge, unless the requested remedy is objectively impossible or excessively onerous. compared to the other remedy. If any of the cases provided by law are applicable, the Customer may request a consistent price reduction or termination of the contract, as well as subsequent reimbursement of the purchase price paid. It is understood that the Client will lose said right if he does not notify LOLILU.CO of the non-conformity of the Product within a month following the date on which the defect was detected. In any case, LOLILU.CO is responsible for the lack of conformity of the Products that appear within a period of three months from the delivery of the corresponding Product.
In order to notify the existence of defects and lack of conformity in the product and to demand any of the resources mentioned above, Customers can contact LOLILU.CO at mercadeo@lolilu.co.
Section 8 - Returns and Refunds - Withdrawal
The Customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery or collection of the Products, except for Personalized Products. In the case of split Orders, the corresponding period will begin on the day of delivery or collection of the last Product.
To exercise the right of withdrawal, Clients must send an email to LOLILU.CO. to the address mercadeo@lolilu.co, specifying the address, the telephone number and the date selected for the collection of the package, a date that must be confirmed.
Customers will receive the Products one by one as soon as they are ready to be shipped. The Products will be delivered to the address indicated by the Customer in the Order. At the time of delivery of the Products, the Client's signature will be requested.
For security reasons, LOLILU.CO will not process any order addressed to a post office box nor will it accept orders that do not allow the identification of the natural person who is considered to be the recipient of the order and the corresponding address.
Products offered for sale on the Website may only be delivered to addresses in the territories listed above. Subject to the foregoing, any Order involving delivery outside these countries will be automatically rejected upon processing of the Order.
In the event that the Customer is subject to the application of shipping costs, said costs will be expressly indicated and separated from any other cost or expense when completing the Order and before pressing the Buy Button.
In accordance with the applicable laws currently in force, the term within which LOLILU.CO must deliver the Products purchased is 30 (thirty) days from the date of formalization of the contract, with the exception of cases of force majeure.
In the event that LOLILU.CO does not deliver the Products requested within the aforementioned period, the Client will request that LOLILU.CO deliver said Products in an additional period appropriate to the circumstances, in accordance with the applicable laws currently in force.
In any case, the Customer shall have the right to immediately terminate the contract if the ordered Product is not delivered within the specified additional period.
LOLILU.CO may divide the Order into multiple shipments, depending on the availability of delivery of the Products, so that the Customer will receive them separately depending on their availability to be shipped, except if the Customer has selected on the Site Web the option to receive the entire Order together. LOLILU.CO may charge the Customer for the Products when they are shipped, as they are shipped, or as a single payment.
As soon as the purchased Product is shipped, the Customer will receive an email at the address indicated in the Order. Said email will contain a shipping tracking code and a unique link that will allow the Customer to track the delivery in real time.
LOLILU.CO Customer Service will provide the necessary assistance in relation to any possible problem related to delivery. Customers can contact the LOLILU.CO Customer Service by email at the address: mercadeo@lolilu.co
Section 7 - Product conformity and legal guarantee
At the time of delivery, the Customer must check the Products to confirm that they match the items ordered and that they do not have manufacturing defects or lack of conformity. The sale of the «LOLILU.CO» Products is subject to the guarantees provided in the applicable laws, as well as in the additional contractual guarantees that may be provided to the Client.
In the event of manufacturing defects or lack of conformity, the Customer shall have the right to demand that the conformity of the products be restored by repairing or replacing the Product, free of charge, unless the requested remedy is objectively impossible or excessively onerous. compared to the other remedy. If any of the cases provided by law are applicable, the Customer may request a consistent price reduction or termination of the contract, as well as subsequent reimbursement of the purchase price paid. It is understood that the Client will lose said right if he does not notify LOLILU.CO of the non-conformity of the Product within a month following the date on which the defect was detected. In any case, LOLILU.CO is responsible for the lack of conformity of the Products that appear within a period of three months from the delivery of the corresponding Product.
In order to notify the existence of defects and lack of conformity in the product and to demand any of the resources mentioned above, Customers can contact LOLILU.CO at mercadeo@lolilu.co.
Section 8 - Returns and Refunds - Withdrawal
The Customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery or collection of the Products, except for Personalized Products. In the case of split Orders, the corresponding period will begin on the day of delivery or collection of the last Product.
To exercise the right of withdrawal, Clients must send an email to LOLILU.CO. to the address mercadeo@lolilu.co, specifying the address, the telephone number and the date selected for the collection of the package, a date that must be confirmed.