Privacy policy

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which is set forth as follows:

LOLILU.CO is responsible for the processing of personal data. The holders of the personal data accept the treatment of their personal data in accordance with the terms of this Privacy Policy and authorize us to treat it in the terms of this policy when they provide the data through the different means.

Our contact details are:

Company Name: Lolilu.co

Calle 124 # 19ª-64 Ap 401

Telephone. 57 3206959000

Email: mercadeo@lolilu.co

Types of personal data that rest in our databases:

The personal data that we collect in our database, which is used and processed to fulfill our purpose, are:

ID
Billing Address
Delivery address
Email address.
Social media user.
Likewise, we collect the following information from our workers and suppliers

Personal information related to your date and place of birth, nationality, marital status, gender, education levels, work experience, personal references, socioeconomic level and status, and financial situation.
Personal information related to your health status, social security entities to which you are affiliated, disciplinary and judicial history.
Personal information related to your family and dependents, and your personal preferences in terms of activities and hobbies.
The information provided will remain stored for the maximum term necessary to allow us to comply with the legal and/or contractual obligations in our charge, especially in accounting, contractual, fiscal and tax matters, or to meet the provisions applicable to administrative, accounting, fiscal, legal and historical information.

We presume the veracity of the information provided and we do not verify, nor do we assume the obligation to verify the veracity, validity, sufficiency and authenticity of the data provided to us.

Treatment purposes

By providing your Personal Data, the Holder authorizes us to use this information for the purposes indicated in the respective request in accordance with the provisions of this Privacy Policy.

If you provide us with personal data, you authorize us to use this information for the purposes indicated in accordance with the provisions of this Privacy Policy, and we will not proceed to transfer or disclose it outside our databases unless (i) you authorized to do so, (ii) is necessary to allow our contractors, suppliers or agents to provide the services we have entrusted to them, (iii) is used by us or third parties to provide you with our products or services, (iv) is delivered to entities that provide marketing services on our behalf or to other entities with which we have joint marketing agreements, (v) is related to a merger, consolidation, acquisition, divestiture or other restructuring process, (vi) we implement a contract of transmission of personal data under the terms of Decree 1377 of 2013, or (vii) as required or permitted by law or for the purposes developed therein. to this privacy policy.

By accepting this privacy policy, you authorize us to process the information collected in order to meet the objectives of LOLILU.CO. These purposes are:

Send communications, by different means, related to marketing activities of lolilu.co
Consult and update personal data, at any time, in order to keep said information updated in our databases.
Manage relationships with suppliers and employees which may include updating data or carrying out regulatory controls.
To manage compliance with the terms established in the employment relationship such as: Affiliation and contributions to social security entities, creation of employment contract, generation of payments and labor benefits, as well as training, development, welfare, occupational health and safety programs. .
To carry out market research to define the profile of our users, carry out advertising and commercial prospecting.
Carry out activities for historical, scientific or statistical purposes.
With the acceptance of this Privacy Policy, the holders of personal data authorize us to send them, by different means and channels (including, but not limited to email, SMS or text messages, etc.) information about products and services. , and offers of products and/or services that are of interest to our customers, employees and suppliers.

 

Security

We have established information security policies, procedures and standards, whose objective is to protect and preserve the integrity, confidentiality and availability of information, regardless of the medium or format where it is found, its temporary or permanent location or the way in which it is stored. it is transmitted.

The third parties hired by us are also obliged to adhere to and comply with the information security policies and manuals, as well as the security protocols that we apply to all our processes.

Any contract with third parties (contractors, employees, external consultants, temporary collaborators, etc.) that involves the processing of information and personal data, will include a confidentiality agreement detailing their commitments for the protection, care, security and preservation of confidentiality, data integrity and privacy.

Rights and procedures

You freely, expressly and previously declare that you have been informed of the rights that the law grants you as the owner of your personal data. These rights are listed below:

(i) Know, update and rectify your personal data before the entity responsible for the treatment or in charge of the treatment of your personal data.

(ii) Request proof of the authorization granted to the person responsible for the treatment, except when expressly excepted as a requirement for the treatment.

(iii) Be informed by the person responsible for the treatment or the person in charge of the treatment, upon request, regarding the use that has been given to the personal data.

(iv) Submit complaints to the Superintendency of Industry and Commerce for violations of the personal data protection regime.

(v) Revoke the authorization and/or request the deletion of personal data under the terms of Law 1581 of 2012.

(vi) Free access once a month to your personal data that has been processed, under the terms of current regulations.

The procedures for exercising your rights will be as follows:

Procedure for inquiries

The owners, authorized persons or successors in title may consult their personal information that resides in our databases, in which case we will provide the requested information, after verifying the legitimacy to present said request. The query will be answered within a maximum term of ten (10) business days from the date of receipt of the query. When it is not possible to attend the query within said term, you will be informed of the reasons for the delay indicating the date on which your query will be attended, which in no case may exceed five (5) business days following the expiration of the first term. .

If the owners or authorized persons consider that the information contained in a database should be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law, they may file a claim with us, which will be processed under the following rules:

Your claim must be made through a request addressed to LOLILU.CO with your identification data, the description of the facts that give rise to the claim, your address, and accompanying the documents that you want to assert as proof of the facts. If the claim is incomplete, we will require it within five (5) days after receiving it to correct the faults. After two (2) months from the date of the request, without you submitting the required information, we will understand that you have withdrawn the claim, under the terms of article 17 of Law 1755 of 2015, statutory of the Right of Petition.
In the event that we are not competent to resolve your claim, LOLILU.CO will transfer it to the appropriate party within a maximum term of two (2) business days, a fact that will be informed to the Owner in a timely manner.

If appropriate, once the complete claim has been received, a legend that says "claim in process" and the reason for it will be included in the database, within a term not exceeding two (2) business days. Said legend must be kept until the claim is decided.
The maximum term to address the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to address the claim within said term, you will be informed of the reasons for the delay and the date on which your claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term. .
Holders of personal data can exercise their rights to know, update, rectify and delete their personal data by sending their request to the email mercadeo@lolilu.co, or by calling +57 (320) 6959000 in accordance with the provisions of this Policy. Of privacy.

The area for attention to requests, queries or claims before which the owner of the information can exercise their rights is:

Calle 124 # 19ª-64 Ap 401 Bogotá-Colombia

Telephone +57 320 695 9000

Contact address: mercadeo@lolilu.co

Modifications and validity

We may modify the terms and conditions of this Privacy Policy at any time. Any modification will be reported on the website and by publishing an updated version of the privacy policies. The databases will be valid indefinitely, in accordance with the purposes and uses of the information.

This policy was published on our website on September 30, 2022 and is effective from the date of publication.